goldenmagicjewelry web store FAQ section

ALL jewelry is insured! The shipping prices include insurance and delivery confirmation for Black Hills Gold. Shipping will be by UPS or USPS Priority Mail. Sterling Silver jewelry is shipped by first class mail with insurance.

Yes! Women's rings are available in half sizes from 4-9; Men's rings are available in half sizes in 9-12. Remember to e-mail us with your ring size after your purchase! Sterling Silver rings are as stated, and no half sizes.

At this time we ship all jewelry by USPS Priority Mail, or UPS. Insurance and Delivery Confirmation is included in all shipping prices.

Not at this time. We are looking in to that. Most countries have very strict customs policies on customs and imports from the United States.

Please contact us immediately at goldenmagic@comcast.net, and we will check into the matter and get back to you.

At this time we accept PAYPAL, money orders and personal checks.

Please check our "About" page by clicking the link at the bottom of the page. You will find most, if not all, of your answers there. As always, you may contact us directly at goldenmagic@comcast.net, and we will get back to you ASAP with the answer to your questions.

We recommend that a soft toothbrush and warm, soapy water be used at home to clean Black Hills Gold Jewelry. In general, most over-the-counter jewelry cleaners are also acceptable. Be sure to use special care with jewelry that is set with opals, pearls, semiprecious and precious stones.

Yes. Black Hills Gold Jewelry is produced from a karat gold blend. Gold in its purest form (24 karat) is too soft to use in the manufacturing of jewelry and, of course, is extremely expensive. Therefore, alloys such as copper and silver are properly balanced to give it strength, reduce the cost and maintain the brilliant gold color.

While many customers might believe that Black Hills Gold Jewelry is a certain type of gold, it actually is a design of fine jewelry that dates back to the 1870's when one of the world's largest gold rushes occurred in the Black Hills region. The design traditionally styles grape leaves, grape clusters and grapevines into the motif. By Federal mandate, the jewelry must be manufactured in the Black Hills of South Dakota in order to carry the name Black Hills Gold Jewelry.

We only give the carat weight of the diamonds in Black Hills Gold Jewelry. Measurements of the gemstones are given in each description. There are conversion charts for determining the carat weight of the gemstones available. We will be happy to estimate the carat weight of the gemstones for you. Please e-mail us at goldenmagic@comcast.net with the item you are interested in.

We have a 10 day return policy from the day you receive your jewelry. If you want to return your purchase you MUST contact us within 3 days for a Return Authorization, and then make sure your return reaches us within 10 days from your receipt of your jewelry. All items returned without a Return Authorization, or not received with the 10 day return period are not eligible for a refund, and will be returned to you. There is a 10% restocking fee on all returned jewelry, unless the wrong item was sent, or the item is defective. Your return MUST include a copy of the invoice or packing slip.

As soon as your payment clears, your order is processed. Orders are usually shipped in 7-10 business days after payment clears. Many Black Hills Gold items are made to order, thus requiring the 7-10 days before shipping.

You can e-mail us at goldenmagic@comcast.net. We try our best to answer your question within 24 hours.

Your privacy is important to us as it is to you. We will never rent, sell or swap your information. Any information collected from you at the time of purchase is secure and confidential. We may occasionally send you e-mails alerting you of new items in our store, or special sales me might be having. You always have the option of being removed from our mailing list by e-mailing us with the word "Remove" in the subject line.

All Black Hills Gold Jewelry has a Lifetime Guarantee against defects in materials and workmanship. Normal wear and excessive use is not covered.

Yes! When purchased at the same time, each additional Black Hills Gold item is only $5.00 extra on shipping. When purchasing more than one Sterling Silver Gemstone Jewelry item, shipping is FREE on all additional Sterling Silver Gemstone Jewelry items purchased at the same time! In order to avoid any confusion it would be best to wait for an invoice from us if you are making multiple purchases.